Refund Policy

CandylandCrunch Refund & Return Policy

90-Day Satisfaction Guarantee

At CandylandCrunch, we are committed to delivering the freshest, most delicious candy straight to your door. If you’re not completely satisfied with your purchase, we offer a 90-day return guarantee to ensure your experience with us is sweet and hassle-free.

Eligibility for Returns & Refunds

To qualify for a return and refund, the following conditions must be met:

  • Returns must be initiated within 90 days from the date of purchase.
  • The product must be unused, unopened, and in its original packaging for health and safety reasons.
  • Items must be returned with proof of purchase (order confirmation email or receipt).
  • If the product was damaged during shipping or arrived in poor condition, please provide photo evidence within 7 days of delivery.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

  • Opened or partially consumed candy.
  • Bulk or custom orders unless defective.
  • Clearance or promotional items (final sale).

Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 5-7 business days back to your original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, damaged product).
  • If you receive a damaged or defective product, we may offer a replacement or store credit instead of a refund.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at [your customer service email] with your order number and reason for return.
  2. If applicable, attach clear photos of the product and packaging.
  3. We will provide you with a return shipping address and instructions.
  4. Ship the item back using a trackable shipping method (customers are responsible for return shipping costs unless the return is due to our error).

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account.
  • Contact your credit card company (it may take some time for the refund to be processed).
  • If you've done these steps and still haven’t received your refund, email us at [your support email].

Need Assistance?

We’re here to help! For any questions about our return policy, contact us at [your email] or call [your phone number].

Thank you for shopping at CandylandCrunch – where every bite is a treat! 🍬